Ghana Post has computerised its services and is updating and reforming its infrastructure in the face of increasing competition from global integrated telecommunications and software technology, known as ICT (Information, Communication and Technology).

Ghana Post has introduced technology to allow customers who send mails by Enhanced Messaging Service (EMS) to track the mails via its website. EMS is a cross-industry collaboration between major telecommunication companies such as Samsung, Ericsson, Motorola, Siemens and Alcatel. It is an application-level extension to Short Message Service (SMS) for cellular phones, allowing its users to send and receive messages with special text formatting, animations, pictures and sound effects.

Ghana Post said that plans were in place to establish the sending of SMS text messages to alert customers of the arrival of post in their letter boxes. In addition the company